Autodesk Announcement:

Autodesk is phasing out perpetual licenses of their software. Most individual products will only be available on subscription from 1 Feb 2016.
This will be a term based contract with quarterly, annual and multi-year options.

Get Support 2017-05-03T10:47:43+00:00

PROKON Build offers FREE* support to all of our current customers

Customers can log queries in one of the following ways:

Prokon Support Options

Online Support Portal: Deskpro

Log a Support Call:

Prokon Support Portal
Telephone Support
Monday – Friday
08:00 – 17:00
Email Support
Direct Specialist Support
Remote Assistance


teamviewer-logo

TeamViewer offers:

  • Remote control
  • Desktop sharing
  • File transfer
  • Windows, Mac OS X, Linux, iOS and Android
  • User access via web browser
  • No installation required

What is TeamViewer?

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. While the main focus of the application is remote control of computers, collaboration and presentation features are included. When TeamViewer is started on a computer, it generates a partner ID and password. The Support Specialist requires the client’s ID and password to gain control over his computer.

TeamViewer Security Info:

Technical security information: TeamViewer uses RSA private/public key exchange (2048-bit) and AES (256-bit) session encryption. In the default configuration, TeamViewer uses one of the servers of TeamViewer.com to start the connection and the routing of traffic between the local client and the remote host machine. The software then determines how to establish a connection. In 70% of the cases, after the handshake a direct connection via UDP or TCP is established; the other connections are routed through TeamViewer GmbH’s router network (via TCP or HTTP-tunnelling).

Contact us for details

Prokon Support Contract:

Non-current customers can purchase a support contract from PROKON
Contact us for details
Autodesk technical support.

Access Autodesk:

Get technical support information on the Autodesk Support Site.
Autodesk technical support.

*Conditions apply, please contact Prokon sales staff for more information.