Get Support

PROKON Build offers FREE* support to all of our current customers

Customers can log queries in one of the following ways:

Prokon Support Options

Online Support Portal: Deskpro

Log a Support Call:

Prokon Support Portal

Telephone Support

Monday – Friday
08:00 – 17:00

Email Support

Email to:

support@prokon.com

Direct Specialist Support

View Specialists

Remote Assistance

Get TeamViewer

.

TeamViewer offers:

Remote control
Desktop sharing
File transfer
Windows, Mac OS X, Linux, iOS and Android
User access via web browser
No installation required

What is TeamViewer?

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. While the main focus of the application is remote control of computers, collaboration and presentation features are included. When TeamViewer is started on a computer, it generates a partner ID and password. The Support Specialist requires the client’s ID and password to gain control over his computer.

TeamViewer Security Info:

Technical security information: TeamViewer uses RSA private/public key exchange (2048-bit) and AES (256-bit) session encryption. In the default configuration, TeamViewer uses one of the servers of TeamViewer.com to start the connection and the routing of traffic between the local client and the remote host machine. The software then determines how to establish a connection. In 70% of the cases, after the handshake a direct connection via UDP or TCP is established; the other connections are routed through TeamViewer GmbH’s router network (via TCP or HTTP-tunnelling).

Prokon Support Contract:

Non-current customers can purchase a support contract from PROKON

Autodesk technical support.

Access Autodesk:

Get technical support information on the Autodesk Support Site.